SHIPPING

We ship worldwide! 

We have put a lot of focus on making sure the items get delivered to our customers as quickly as possible.

STANDARD SHIPPING (10-25 business days) - $8.90 USD

FREE SHIPPING on all orders over $75.00 USD including international orders.

EXPRESS SHIPPING via DHL, FedEx, etc. (6-13 business days) - $39.90 USD

You can choose your preferred shipping method on the Order Information page during the checkout process.

All packages shipped out will be via a trackable method. Once our shipping company forwards the tracking number to us, we will in turn send you the tracking number via email. Please see below for the estimated shipping times to your country/region.


Estimated shipping times:
a) United States, United Kingdom, Canada, Spain, France, Korea, Taiwan, China, Japan, Singapore, Malaysia, Australia/New Zealand ~ 10 to 25 business days.
b) Brazil, Mexico, Venezuela, Norway, Sweden, Denmark, Finland, Netherlands, Germany, Philippines, Indonesia, Turkey, Saudi Arabia, Jordan, Bahrain, United Arab Emirates, and to all other countries ~  to 20-30 business days.
c) Lebanon, Colombia, Dominican Republic, Kuwait, Russia, South Africa ~ 20 to 49 business days.

Sorry, we cannot deliver to Iran and India!

Important note: Please note that all estimated shipping times stated are based on normal conditions. Every once in a while, we do experience heavy international shipping volumes, especially during the holiday seasons. Also, do note that customs in some countries do take longer times to clear and scan incoming packages, which explains for the difference in the estimated shipping times stated above.

There may be some delays due to COVID-19 at the customs in your country. Please be patient.


Express Shipping by DHL, FedEx, Aramex, UPS or equivalent (6-13 days):

For enquiries on upgrading your order to express shipping, please send us an email at support@veloristore.com. Do note that shipping by the express method costs about $39.90 USD per item.
In some cases, the cost of express delivery may change depending on the country of destination and the quantity of goods, you can check the exact delivery information by writing us an email at support@veloristore.com
 

Order Processing times:

Please note that Order processing time must be added on to shipping times, to get the total time taken for you to receive an order upon placing it. Order processing time is between 3-5 business days, and is used to check your order for quality assurance, packing, printing of shipping labels, and forwarding it to our shipping company for dispatch.

Order cancellations

We will not be able to cancel orders once it has begun to be processed. As a general rule of thumb, if you do not email us within 5 hours of placing an order, there is a high chance that we will not be able to cancel it. Nonetheless, do drop us an email at support@veloristore.com as soon as possible if you would like to cancel your order.

Orders that are unable to be delivered

All packages that are refused, unclaimed from the local post office, undeliverable as addressed because you input the wrong name or address when you placed your order, will not be our responsibility. We reserve the right to charge a restocking and shipping fee of 30-50% of an item's value if that happens. So please do remember to check your address carefully when you place an order. :)

Separate packages

We ship your orders from various international warehouses (US, Canada, China and Singapore). Our inventory is distributed over multiple fulfilment centers around the world  in order for you to receive the order faster. If your received package seems to be missing any items, please do not worry! We do ship orders in multiple/separate packages every now and then, due to weight restrictions and also to facilitate faster shipping once an item is located in our warehouse. Simply drop us an email at support@veloristore.com and we'll take care of it right away. :)

Order Tracking

Once your order ships out and our database updated with your online tracking number, we'll send you an email with the online tracking information which you can use to track your package. If 6 business days has passed and you still have not received this email from us, simply drop us an email at support@veloristore.com and we'll check it out for you right away.

Missing Parcel

In a case of a missing package on orders placed in the United States we will offer a refund or send out a new package, this only applies to packages that were never delivered to you. If your package was delivered to your postal code but you did not receive it, it is your responsibility to contact the post office and resolve the issue. You can file a claim for the missing package. We are not responsible for non-receipt due to postal theft.